Standard Reservations
- Free cancellation up to 48 hours before check-in
- One night's charge for cancellations within 48 hours
- Full charge for no-shows
- Modifications subject to availability
Special Event Periods
- 72-hour cancellation policy applies
- Full payment required at booking
- Non-refundable during peak seasons
- Special terms for group bookings
VIP Package Cancellations
- 7-day cancellation notice required
- 50% refund for cancellations within 7 days
- Credit voucher option available
- Transfer to alternate dates possible
Group Bookings
- Custom cancellation terms apply
- Deposit required at booking
- Sliding scale refund policy
- Minimum notice: 30 days
Force Majeure
Special considerations for cancellations due to:
- Natural disasters
- Government restrictions
- Health emergencies
- Extraordinary circumstances
Refund Process
- Processed within 5-7 business days
- Original payment method used
- Currency conversion rates apply
- Administrative fees may be charged
How to Cancel
To cancel or modify your reservation:
- Online through your account
- Contact reservations: +1 (800) 555-RESV
- Email: [email protected]
- Visit our front desk
Contact Information
For cancellation assistance:
Reservations Desk: +1 (800) 555-RESV
Email: [email protected]
Available 24/7