Introduction
At Kovistra Casino Hotel, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our casino hotel, use our website, or interact with our services.
Information We Collect
Personal Information
- Name and contact information
- Date of birth and government-issued ID
- Financial information for transactions
- Gaming preferences and history
- Loyalty program participation details
Technical Information
- Device and browser information
- IP address and location data
- Website usage statistics
- Cookie data
How We Use Your Information
- Process your reservations and transactions
- Provide gaming services and track play
- Administer loyalty programs and rewards
- Ensure regulatory compliance
- Improve our services and customer experience
- Send relevant marketing communications
Information Sharing
We may share your information with:
- Gaming regulatory authorities
- Law enforcement agencies when required
- Service providers and partners
- Financial institutions for transactions
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent for data processing
Contact Us
For privacy-related inquiries, please contact our Privacy Officer:
Email: [email protected]
Phone: +1 (800) 555-PRIV